Revolut, a prominent digital-first "neobank" serving over 80 million customers worldwide, experienced a significant service disruption on Tuesday morning. The outage impacted multiple core functions, including card payments, fund transfers, ATM withdrawals, and customer support services. According to a spokesperson for the company, the bank identified the issue early in the day and began working on a fix immediately, while assuring customers that all personal data and funds remained secure.
This image identifies the primary company, Revolut, which experienced a significant service disruption.
The disruption appeared to be part of a broader trend affecting the UK banking sector. Reports indicated that other major institutions, including Lloyds Bank and Bank of Scotland, also faced issues with certain online services during the same period. While a spokesperson for Lloyds Banking Group stated that their app was functioning normally, they acknowledged that some customers were experiencing problems and noted that the company was monitoring similar issues affecting other organizations.
The root cause of these widespread issues has been linked to a reported incident at a Google Cloud facility. According to a Google Cloud service health dashboard, the "europe-west2" facility in the UK experienced "elevated errors and intermittent network failures." Because many financial institutions rely on cloud infrastructure for their digital services, these network failures at a primary cloud provider can result in localized outages for banking apps and payment processing systems. While Revolut has not explicitly confirmed the specific cause of its own outage, the timing and scope of the issues align with the reported infrastructure failures in the region.